Frequently Asked Questions
Answers about starting a fundraiser, donating and how payments work.
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People may use Helpahero to raise money for themselves, friends and family, or even complete strangers in random acts of kindness. People may raise money for just about everything, including medical expenses, education costs, volunteer programs, youth sports, funerals & memorials, and even animals & pets.
Helpahero features the very best in secure payment encryption technology. Your donors’ online payments are safe, and your money is stored securely until it's deposited into your bank account.
The Help A Hero platform carries a standard transaction fee of 5.85% plus $0.50 per donation only if the donor covered the fee, which allows of credit card processing and safe transfer of funds. See the Pricing Page for more details.
There are no deadlines or time limits. Just choose the date you want your fundraiser to end.
Not a problem! Reaching your goal is not a requirement. With Helpahero, you keep every donation that your campaign receives. Your campaign will be able to accept donations, even after you reach your goal. Once your goal is reached, the progress meter on your campaign will show that you have received more than your goal amount.